Billing Process and FAQ's

This article will help you understand the Billing process for Vetty and answer any frequently asked questions

Table of Contents

Billing Process at Vetty

FAQ's

How do I change my Billing Email Address? 

I have a Stripe Invoice, how do I view my detailed Invoice?

How do I know what is paid and unpaid on my account? 

What is the County Fee that I see on my Invoice?

What is the State Fee that I see on my Invoice? 

I didn't order a Statewide, why is that fee on my Invoice? 

Billing Process at Vetty

Vetty bills for the previous month's checks in the last business day of the month (depending on weekend dates). When you had signed up for your Vetty account, there is a field for a billing contact email. That is the email that will receive the invoices. If you leave this field blank, we will send it to the Account creator.

When we generate invoices, the Billing email will receive an automated email with 6 copies of your month's invoice. These are the Summary level, Package Level and Candidate Level invoices. We send via PDF and Excel document. These all have the same Total Amount Due, but have different views of the information. 

The billing email address will also receive an email from Stripe for payment. There is a delay in this system as Stripe waits 1 hour before sending out newly created invoices. 

All clients who pay less than $1,000 per month are auto-charged with their default payment method in Stripe. To update your payment method, you can log in with your billing email address at our Stripe Client Payment Portal

FAQ's

How do I change my Billing Email Address? 

Please write into your CSM or to ar@vetty.co to enquire about changing your billing email address

I have a Stripe Invoice, how do I view my detailed Invoice?

You can view your Vetty invoices at any time. Please Log in to Vetty, go to Settings, and then go to Invoices. Here you can view all types of Invoice for every month you have ran background checks. 

How do I know what is paid and unpaid on my account? 

Please write into ar@vetty.co. They will be able to check what we have received and what is still outstanding from your company. 

What is the County Fee that I see on my Invoice?

If you are running a county criminal check, then you may see a county fee on your invoice. These fees are charged by certain counties in order to search their county for any matching criminal records. If you are running a 7 year, 3 county search; there may be more than one county fee on one candidate. You can view the county fee sheet here: https://vetty.co/wp-content/uploads/2023/04/Vetty-Pass-Through-Fees-.pdf 

What is the State Fee that I see on my Invoice? 

Just like counties, states charge fees to access their Statewide database for criminal history. The fees are also in the sheet above. 

I didn't order a Statewide, why is that fee on my Invoice? 

Vetty has automation put into place when you order a check in one of the $95 counties in New York, we cancel the county and order the Statewide report - also $95. This way, we prevent any of our clients who are running a 7 year, 3 county search from paying $190 or $285 in fees for 2 or 3 $95 counties.