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  1. Vetty Support Guide
  2. Customer Resources
  3. Frequently Asked Questions

Frequently Asked Questions

  • What is Adverse Action?

    What is Adverse Action? In the context of background checks, Adverse Action is any action you tak...
    • Josh Gordon
    • Updated August 02, 2022 07:07
  • What does ETA Hit or ETA Clear Mean?

    If you click on the down carrot next to County Criminal Check, you will see ETA Hit and ETA Clear...
    • Morgan Clerc
    • Updated February 04, 2022 07:56
  • How to Change a Candidate Email?

    If your candidate hasn't received the email invitation and reminders Vetty is sending, there is a...
    • Morgan Clerc
    • Updated November 17, 2021 23:41
  • How do I stop or cancel a Background Check?

    In Vetty, there is no way to delete a candidate from the system. However, you can Archive the can...
    • Morgan Clerc
    • Updated June 08, 2022 20:54
  • How do I manage user permissions?

    Inside Vetty, user roles grant unique levels of access for teammates for each stage of the backgr...
    • Subrat Nayak
    • Updated August 01, 2023 19:23
  • How can I check on the status of a candidate?

    Inside Vetty, this is not complicated.  Sign into Vetty, search for the candidate and select thei...
    • Subrat Nayak
    • Updated April 09, 2020 19:08
  • What are various statuses of a check?

      Pending Candidate: We are waiting for the candidate to fill in their information (Legal Name, ...
    • Morgan Clerc
    • Updated February 04, 2022 08:23
  • What's the process of a background check?

    It's a simple question, with a complicated response.  Here's how we like to explain it.   A backg...
    • Subrat Nayak
    • Updated April 09, 2020 19:11
  • Can I run a background check before making a job offer?

    No, we wouldn't recommend it.  We recommend connecting to legal counsel to navigate the variation...
    • Subrat Nayak
    • Updated April 09, 2020 19:09
  • How do I decide which package(s) are best for my company?

    We always recommend connecting and following industry best practices.  On most occasions those ar...
    • Subrat Nayak
    • Updated April 09, 2020 19:09
  • Can Vetty run background checks on individuals without a Social Security number?

    Only Motor Vehicle Records on their own can be obtained without a Social Security number.   Vetty...
    • Subrat Nayak
    • Updated August 02, 2022 07:14
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